{"id":17,"date":"2022-09-30T12:26:37","date_gmt":"2022-09-30T12:26:37","guid":{"rendered":"https:\/\/toynero.com\/?page_id=17"},"modified":"2026-08-14T21:07:50","modified_gmt":"2026-08-14T21:07:50","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/toynero.com\/index.php\/contact-us\/","title":{"rendered":"Contact Us"},"content":{"rendered":"<p><strong>Customer support:<\/strong> <a href=\"mailto:leihanbokiss@gmail.com\">leihanbokiss@gmail.com<\/a><\/p>\n<p>Please include your order number and a concise description of the issue. For a damaged or incorrect item, attach clear photographs of the product, packaging and shipping label. Do not send intimate-use photographs, complete payment-card details or unnecessary identity documents.<\/p>\n<h2>Business details<\/h2>\n<p>ToyNero is operated by Hanbo Lei, sole trader<br \/>NIF: 302048766<br \/>Business address: Rua de Campolide N\u00famero 26 B, 1070-036 Lisboa, Portugal<\/p>\n<h2>Orders and delivery<\/h2>\n<p>Products are dispatched from fulfilment partners in China. For tracking, late delivery, cancellation or returns, contact us with the order number. Do not send an unauthorised return to the business address or to a dispatch partner; request return instructions first.<\/p>\n<h2>Complaints<\/h2>\n<p>We aim to resolve concerns directly. Consumers may also access Portugal&#8217;s Electronic Complaints Book at <a href=\"https:\/\/www.livroreclamacoes.pt\/\">livroreclamacoes.pt<\/a> and an appropriate consumer alternative-dispute-resolution entity.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer support: leihanbokiss@gmail.com Please include your order number and a concise description of the issue. For a damaged or incorrect item, attach clear photographs of the<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":18,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/toynero.com\/index.php\/wp-json\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/toynero.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/toynero.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/toynero.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/toynero.com\/index.php\/wp-json\/wp\/v2\/comments?post=17"}],"version-history":[{"count":1,"href":"https:\/\/toynero.com\/index.php\/wp-json\/wp\/v2\/pages\/17\/revisions"}],"predecessor-version":[{"id":1613,"href":"https:\/\/toynero.com\/index.php\/wp-json\/wp\/v2\/pages\/17\/revisions\/1613"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/toynero.com\/index.php\/wp-json\/wp\/v2\/media\/18"}],"wp:attachment":[{"href":"https:\/\/toynero.com\/index.php\/wp-json\/wp\/v2\/media?parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}