Last updated: 16 September 2026

Payments

Available payment methods are shown securely at checkout. A method appearing on the site is not considered active until it is available in checkout. Payment is authorised or collected by the selected provider. ToyNero normally receives the payment status and limited transaction identifiers, not complete card details.

Currency and total price

The checkout shows the transaction currency, item price, delivery charge, discount and tax collected by ToyNero before the order is submitted. Your bank or payment provider may apply its own currency-conversion or international-transaction fee.

Where orders ship from

ToyNero is a Portuguese business, but products are dispatched from fulfilment partners in China. This origin is stated so customers can make an informed choice about delivery time and customs handling.

Delivery estimate

Orders are normally prepared and handed to the carrier in China within 1-2 business days after payment confirmation. Standard international delivery is normally estimated at 7-20 business days in total, including this preparation time. For delivery estimates, this total is split into 1-2 business days of handling and approximately 6-18 business days of carrier transit. The carrier is selected according to the destination, product and fulfilment availability. Customs processing, destination restrictions, public holidays and events outside reasonable control may extend this estimate. Delivery dates are estimates unless expressly confirmed as guaranteed.

VAT, customs and duties

Goods dispatched from China may be imported into the destination country. VAT or import charges collected by ToyNero will be itemised at checkout. If a charge is not collected at checkout, the carrier or customs authority may request it from the recipient. Orders may be held while information or payment is requested. Contact us before ordering if you need confirmation of whether a particular delivery method is duties-paid.

Tracking, loss and damage

Tracking is provided where supported. ToyNero bears the delivery risk until the customer or their nominated recipient takes physical possession, except where the customer independently appoints a carrier not offered by us. Report non-delivery, damage or an incorrect item promptly to toynerocom@gmail.com with the order number and relevant photos.

Customer support

Email: toynerocom@gmail.com
Phone: +351 960 099 889