Last updated: 16 August 2026
Customer support
Email: toynerocom@gmail.com
Phone: +351 960 099 889
Please include your order number and a concise description of the issue. For damage or an incorrect item, attach clear photographs of the product, outer packaging and shipping label. Do not send intimate-use photographs or unnecessary identity documents.
Business information
ToyNero is operated by Hanbo Lei, sole trader, NIF 302048766.
Business address: Rua de Campolide Número 26 B, 1070-036 Lisboa, Portugal.
Useful help pages
- Order Tracking
- Discreet Shipping
- Payment & Delivery
- Returns & Refunds Policy
- Product Care & Safety
- Privacy Policy
- Terms & Conditions
Complaints
We aim to resolve concerns directly. Portuguese consumers may also use the Electronic Complaints Book at livroreclamacoes.pt and an appropriate consumer alternative-dispute-resolution entity.