Customer support: leihanbokiss@gmail.com

Please include your order number and a concise description of the issue. For a damaged or incorrect item, attach clear photographs of the product, packaging and shipping label. Do not send intimate-use photographs, complete payment-card details or unnecessary identity documents.

Business details

ToyNero is operated by Hanbo Lei, sole trader
NIF: 302048766
Business address: Rua de Campolide Número 26 B, 1070-036 Lisboa, Portugal

Orders and delivery

Products are dispatched from fulfilment partners in China. For tracking, late delivery, cancellation or returns, contact us with the order number. Do not send an unauthorised return to the business address or to a dispatch partner; request return instructions first.

Complaints

We aim to resolve concerns directly. Consumers may also access Portugal’s Electronic Complaints Book at livroreclamacoes.pt and an appropriate consumer alternative-dispute-resolution entity.